Company History

Jim Crawford, an insurance claims manager, founded Crawford & Company® in 1941 with the idea that an independent claims adjusting firm could provide insurers with a cost effective and efficient alternative to in-house adjusters.

This concept came to Jim Crawford from watching different milk trucks make their morning rounds near his home. He thought, “What if an independent Company carried the milk for multiple dairies in one truck? Wouldn’t that be more efficient and less costly?” While the dairy companies failed to see his vision, Jim realized this concept could be applied to the claims adjusting process within the insurance industry.

On May 27, 1941, he opened the first Crawford & Company office in the Murrah Building in Columbus, Georgia. He founded his Company on three principles:

1. Honesty and Integrity above All;
2. Hard Work Pays; and
3. Knowledge and Creativity is Power.

With his Company expanding rapidly, Jim Crawford also put emphasis on the continual training and development of his employees. In early 1946, he began an internal training program for his employees. The program, now called Crawford Educational Services, set the standard in education and training of claims adjustment in the insurance industry. This training allowed Crawford & Company to become the industry leader in claims administration within the United States.

Over the next two decades, Crawford continued to expand its operations across the United States. These offices handled casualty and workers compensation claims for all major insurance carriers.  In 1957, Crawford expanded its operations internationally with the opening of an office in London. This international expansion continued over the next decades.  On its 25th anniversary in 1967, Crawford had offices operating in Canada, Puerto Rico, England, and the United States.

As an established leader in the marketplace, Crawford continued to expand its product offerings to the insurance industry. In 1968, Crawford became a publicly traded Company. In 1971, a new 24/7 claims referral service called MAYDAY was introduced. This call center helped solidify Crawford as the innovator in the claims solutions market. Around the same time, Crawford introduced three new services: Rehabilitation Services, Risk Management Services, and Catastrophe Services.  These services helped expand Crawford beyond just a property and casualty claims administration company.

The company’s first acquisition in 1950 opened the door to Baton Rouge, Louisiana and cost $7,000. Forty years later, another acquisition opened the door to the world and cost $24.9 million. It has been a long and storied road from Baton Rouge to Bandar Seri Begawan, and for more than 74 years now, Crawford is still growing.

During the 1970s, Crawford was entering a new area of growth — by taking on self-insured companies as clients. The trend toward self-insurance was growing because self-insuring their own risk allowed companies to save money. Always responsive to our clients, in 1978 Risk Sciences Group® (RSG®), a subsidiary of Crawford, made its debut and has grown ever since, from a customer base of six clients and 225,000 claims to hundreds of customers. RSG has become one of the most successful Risk Management Information Systems (RMIS) providers today, focused on the same mission as in 1978 – to help clients reduce their overall cost of risk through effective information management and analysis. The April 2014 union between RSG and Systema Software, a prominent supplier of claims administration software, formed a premier end-to-end offering for claims and risk management. 

Crawford Contractor Connection® was a strategic acquisition by Crawford & Company in August of 1999. At the time, Crawford acquired the existing network primarily for its infrastructure, but Contractor Connection® has evolved into the industry leader in contractor managed repair and home improvement services, with dedicated teams providing the contractor recruitment and credentialing process, estimate review, and issue resolution. Now operating in Australia, Canada, the U.S, and the UK, Contractor Connection uses a consistent estimating platform and proprietary tools to track and performance-manage all contractors and drive exemplary customer service. In addition, Contractor Connection Consumer Services is available to consumers who are in need of home remodeling and repairs.

Also, during 1999, Crawford acquired The Garden City Group® (GCG®), (re-named Garden City Group, LLC (GCGSM) in 2015, a legal administrative services provider. For more than 25 years, GCG has earned the confidence and respect of the legal community when it comes to handling administration services for class action settlements, bankruptcy cases and legal notice programs. During that time, GCG has been entrusted with the administration of complex, international class action settlements as well as high-profile bankruptcy cases of national importance.

Turning to the self-insured market, on October 31, 2006, Crawford made its largest acquisition in the Company’s history to date. Combining the existing business of Crawford’s U.S. self-insured claims and medical management services with that of Broadspire® (www.choosebroadspire.com) created a segment that became a leading global third party administrator, providing risk management solutions designed to help clients improve their financial results. Broadspire now offers the most comprehensive, integrated platform of claim, medical and case management services in the industry, customizable for any new or existing need. Broadspire offers casualty claim, medical management, disability and absence management solutions and risk management information services to assist large organizations in achieving their unique goals, increasing employee productivity, and reducing the cost of risk through early intervention, professional expertise, technology, and data analytics. As a Crawford Company, Broadspire is based in Atlanta, Ga. Services are offered by Crawford & Company under the Broadspire brand in countries outside the U.S.

In 2013 Crawford was focused on offering market leading expertise in specialist and technical services, so to expand its portfolio of services and build upon its existing capability in the energy market, Crawford acquired a majority interest in Lloyd Warwick International Limited (LWI), a specialist loss consulting company, based in London, which offers on- and offshore energy expertise.

By 2014 a number of strategic alliances were formed, including Crawford’s July acquisition of UK-based Buckley Scott, a deliberate step to expand its international presence in specialist claims handling by combining both companies’ strengths in international construction and engineering adjusting.  In October, another strategic service level relationship was formed between Crawford and CSL Group, a leading global provider of marine surveying and adjusting services, in which both agreed to network their collective global marine capabilities, in turn providing their respective markets with a more comprehensive range of specialist marine services worldwide.

In December 2014, Crawford purchased GAB Robins Holdings UK Limited, a loss adjusting and claims management provider headquartered in the UK.  The Company's second largest acquisition, GAB Robins enables Crawford to significantly expand its claims handling business across a wide range of product lines and bolsters its global specialty lines claims services.

Crawford & Company has grown from its origin as a small regional operation to one of the world’s largest independent providers of claims management solutions to the risk management and insurance industry as well as self-insured entities, with an expansive global network serving clients and handling claims in more than 150 countries. The Crawford SolutionSM is comprised of comprehensive, integrated claims services, business process outsourcing and consulting services for major product lines including property and casualty claims management, workers compensation claims and medical management, and legal settlement administration.

Resulting from Crawford’s 2015-2017 Strategic Plan, in January 2015 Crawford’s Global Business Service Center (GBSC) was established in Manila, Philippines, providing a venue for global consolidation of certain business functions, shared services, and currently outsourced processes. The GBSC allows Crawford to continue to strengthen its client service, realize additional operational efficiencies, and invest in new capabilities for growth.