Brasil Auto Claims

Brasil Auto Claims

We provide motor survey for all types of vehicles, whether it is a national or imported vehicle, motorcycle, heavy and utility vehicle, or agricultural machinery. We respond within the first 24 hours after proper claim notification.

Services Include

  • Auto, motorcycle, truck, farm and heavy stationary equipment.
  • Auditing, consulting and supervision to ensure services and labor hours on estimates are in accordance with the market and best practice rules.
  • Mechanical damage technical report that clearly identify the cause of the accident.

Benefits

  • Responsive and quality execution of surveys from beginning to the end.
  • Quality is assured and maintained by establishing Key Performance Indicators (KPI'S) for each client, with are evaluated quarterly.
  • Prompt survey completion for national and imported vehicles, motorcycles, and heavy utility vehicles, agricultural machinery and stationary equipment within 24 hours.
  • All services are backed by a specialized team that strives to optimize process and claim services and  minimize costs to insurance companies.
  • Good financial results and peace of mind, as we develop a fast and unique relationship of agility, accountability and transparency with our clients while abiding by the legal and ethical criteria required in the adjusting process.
  • Electronic access that allows client to track all stages of the file and verify KPI's are being met as per the service level agreement.

Quality Assurance

Crawford understands that meeting deadlines established by insurers is extremely important, as we act as an extension of client's operation. Our goal is to increase policyholder satisfaction by providing excellent service to both the policyholder and our client.

To keep our quality levels high, we use management tools that allow us to monitor all stages of the adjusting process, ensuring our high quality standards are met on each survey.

Contacts

Carlos Bolandim
Diretor Tecnico de Auto
‪Crawford Brasil - Matriz São Paulo
T: +55 11 3879-7543
M: +55 11 8985-3533