Product Liability, Guarantee and Recall

Product Liability, Guarantee and Recall

The complex nature of these claims demands the attention of our specialist team. We have wide experience in dealing with product liability matters of all sizes and complexities in the pharmaceutical, automotive, processed foods, beverages, packaging, chemical and engineering industries.

Services Include

  • Fully managed product liability and recall service
  • Pre-risk analysis and pre-incident planning, with an investigative approach
  • Post loss reviews, facilitating the risk management process
  • Deployment of specialist expertise for special risks
  • Structured investigation addressing cause and origin, with effective evidence gathering
  • Detailed statement taking from witnesses
  • Project management of the analysis of the proximate cause of product failure
  • Comparison of the facts and circumstances of a product recall or withdrawal to determine the value of any Indemnity payable under the policy
  • Advice on the logistics and destruction of product after withdrawal notification and recall procedures.  This includes the areas of multi-store chains in the Australia, U.K, Asian and European markets
  • Quantification of the costs of recall and consequential loss of profit
  • Review of claims to ensure accuracy, validity, existence of recalled or withdrawn items and avoidance of "double-counting"
  • Advice on the re-establishment of products in the market once supply is able to recommence
  • Technical review of legal and policy liability
  • Risk evaluation, levels of exposure and mitigation opportunities
  • Subrogation opportunities and the rigorous pursuit of recoveries


  • Genuine claims are handled sympathetically
  • Information obtained is carefully distilled into coherent advice regarding causation, legal liability, indemnity, quantum and recovery
  • Ability to provide a seamless integrated claims service irrespective of the size or complexity of the claim by deploying specialist teams with relevant professional and industry expertise
  • Our in-house Financial and Forensic Accounting team work alongside our liability adjusters to provide immediate assistance in developing claims mitigation and settlement strategies.


For information, please contact:

Derham Daymond
National Liability Manager
T: +61 (0) 3 8646 9662
M: +61 (0) 422 003 252